EFEKTIFITAS PENERAPAN SISTEM MANAJEMEN MUTU (SMM) ISO 9001 : 2008 SMK NEGERI 3 SUKAWATI

Abstract

Abstrak

Penelitian ini bertujuan untuk mengetahui efektifitas implementasi Sistem Manajemen Mutu ISO 9001:2008 di SMK Negeri 3 Sukawati  ditinjau dari aspek konteks, input, proses, dan produk. Penelitian ini menggunakan pendekatan ex-post facto. Subjek dalam penelitian ini adalah 220 responden. Teknik analisis data penelitian ini menggunakan T-skor. Hasil penelitian menunjukkan: (1) aspek konteks tergolong efektif dimana perbandingan prosentase positif dan negatif adalah 56,00% dengan 44,00%, 2) aspek input tergolong efektif dimana perbandingan prosentase positif dan negatif adalah 64,00% dengan 36,00%, (3) aspek proses tergolong efektif dimana perbandingan prosentase positif dan negatif adalah 61,48% dan 38,52%, dan (4) aspek produk tergolong efektif dimana perbandingan prosentase positif dan negatif adalah 60,00% dengan 40,00%. Dari keempat aspek tersebut, diketahui bahwa aspek input menunjukkan hasil yang paling efektif.  Berdasarkan temuan penelitian dapat disimpulkan bahwa penerapan Sistem Manajemen Mutu (SMM) ISO 9001:2008 di SMK Negeri 3 Sukawati tergolong efektif.

Kata kunci: konteks, input, proses, produk, dan sistem manajemen mutu

Abstract

This study aims at investigating the effectiveness of the implementation of Quality Management’s System ISO 9001:2008 at SMK Negeri 3 Sukawati viewed from the aspects of context, input, process, and product. This study used ex-post facto approach. The subjects in this study were 220 respondents. The data analysis technique used in this study used T-score. The results show: (1) The aspect of context is categorized as effective where the difference between the positive and negative percentage is 56.00% and 44.00%, (2) The aspect of input is categorized as effective where the difference between the positive and negative percentage is 64.00% and 36.00%, (3) The aspect of process is categorized as effective where the difference between the positive and negative percentage is 61.48% and 38.52%, and (4) The aspect of product is categorized as effective where the difference between the positive and negative percentage is 60.00% and 40.00%. From those 4 aspects explained above, it can be seen that the aspect of input shows the most effective result. Based on the aforementioned results, it can be concluded that the implementation of Quality Management’s System ISO 9001:2008 at SMK Negeri 3 Sukawati is effective.

Keywords : Context, Input, Process, Product, and Quality Management’s System